Returns and Refund Policy
Returns and Refund Policy
Last updated: 8 August 2026
Revolution Gym ("we", "us", "our") is a Thailand-based company operating from 106/48 Hat, Soi Had Surin 8, Choeng Thale, Thalang District, Phuket 83110, Thailand. We offer in-person Muay Thai training packages, camps and private sessions at our gym in Phuket, and we sell branded merchandise worldwide via our website. This Policy explains our returns and refund terms for both. It is split into two parts: Part A covers training services and accommodation, and Part B covers physical merchandise.
Part A — Training Packages, Camps and Accommodation
1. Our Standard Policy: No Refunds
As standard, we do not offer refunds on training packages, camps, private sessions, day passes, or accommodation once payment has been made and a booking has been confirmed. This applies regardless of whether you have started training, and applies to unused sessions, early departure, missed sessions, or a change of mind.
We ask that you consider your booking carefully, and check dates, package length, and suitability before confirming payment.
2. Case-by-Case Exceptions
While our standard policy is no refunds, we understand that genuinely exceptional circumstances can arise. In such cases, we may, at our sole discretion, consider a partial or full refund, credit, or rescheduling of your booking. Situations we may take into account include (without any guarantee of a favourable outcome):
- A serious injury or medical emergency, supported by appropriate documentation, that prevents you from training;
- A significant error made by Revolution Gym in processing your booking;
- Cancellation of your camp or session by Revolution Gym due to circumstances within our control.
Any exception granted under this section is made entirely at our discretion, on a case-by-case basis, and does not create a precedent or entitlement for any other booking, whether yours or another customer's.
3. How to Request Consideration
If you believe your situation warrants consideration under Section 2, please contact us as soon as possible — ideally before your training dates — with a clear explanation of your circumstances and any supporting documentation (such as a medical certificate). We will review each request individually and respond as promptly as we can.
4. Rescheduling
Where a refund is not offered or requested, we may, at our discretion, offer to reschedule your training dates or camp to a later date, subject to availability. Rescheduling is not guaranteed and may be treated as a goodwill gesture rather than a right.
5. Accommodation
We supply accommodation as an optional add-on to our training packages, at our own onsite rooms and/or partnered accommodation near the gym. Accommodation has limited availability and is confirmed on a first-come, first-served basis at the time of booking — we recommend booking accommodation as early as possible to secure your preferred dates and room type.
We offer no refunds on accommodation packages once a booking has been confirmed and payment has been made. This applies regardless of length of stay booked, early check-out, late arrival, or a change of mind, and applies whether the accommodation is booked together with a training package or separately. Accommodation refund requests are considered under the same case-by-case exceptions process described in Section 2, at our sole discretion.
Where accommodation is provided by a third-party partner rather than directly by us, this no-refund standard policy applies in addition to any separate cancellation terms of that accommodation provider.
Part B — Merchandise (Worldwide Orders)
This Part B applies to physical merchandise (such as apparel, gear, and branded products) purchased through our website and shipped to customers in Thailand or internationally.
6. Returns Window
You may request a return or exchange of merchandise within 14 days of the delivery date shown by our shipping carrier. To be eligible, items must be unused, unworn, in their original condition, and in their original packaging with tags attached.
7. Faulty, Damaged or Incorrect Items
If you receive merchandise that is faulty, damaged in transit, or not what you ordered, please contact us within 14 days of delivery with your order number and photos of the item. Where we confirm the fault is on our part, we will offer a replacement, exchange, or full refund, including reasonable return shipping costs, at our discretion.
8. Change of Mind Returns
For change-of-mind returns (for example, wrong size or you simply no longer want the item), you are welcome to return the item within the 14-day window described in Section 6, provided it meets the condition requirements. In this case, return shipping costs are the customer's responsibility unless we advise otherwise, and original outbound shipping charges are non-refundable.
9. How to Start a Return
To start a return or exchange, contact us with your order number and reason for return before sending anything back, so we can confirm the correct return process and address. Items returned without prior contact may experience delays in processing.
10. Refund Method and Timing
Approved refunds for merchandise will be issued to the original payment method used at checkout. Please allow up to 14 business days after we receive and inspect your return for the refund to be processed, in addition to your bank or payment provider's own processing time.
11. International Orders
For orders shipped outside Thailand, customers are responsible for any customs duties, import taxes, or fees charged by their own country, which are non-refundable by us even where a return is approved. International return shipping times may vary and are the customer's responsibility unless the return is due to our error (see Section 7).
12. Sale Items and Gift Cards
Items marked as final sale, and any gift cards, are not eligible for return or refund, except where required by applicable law.
13. Contact Us
If you have any questions about this Returns and Refund Policy, or wish to make a request under Part A or Part B above, please contact us:
Revolution Gym
106/48 Hat, Soi Had Surin 8, Choeng Thale, Thalang District, Phuket 83110, Thailand
WhatsApp: +66 87 276 5024
Email: info@revolutionphuketgym.com
14. Governing Law
This Policy is governed by, and shall be construed in accordance with, the laws of the Kingdom of Thailand, consistent with our Terms and Conditions. This does not affect any statutory consumer rights you may have under the mandatory laws of your own country of residence that cannot be excluded by agreement.