Shipping Policy

Last updated: 8 August 2026

This Shipping Policy applies to physical merchandise (such as apparel, gear, and branded products) purchased through the Revolution Gym website and shipped from our base in Phuket, Thailand, to customers in Thailand and worldwide. It does not apply to training packages, camps, private sessions, or accommodation, which are not physically shipped.

1. Order Processing Time

Orders are typically processed and dispatched within 2–5 business days of payment being confirmed. Processing times may be longer during busy periods, public holidays in Thailand, or for made-to-order or custom items. We will let you know if we expect a significant delay in dispatching your order.

2. Shipping Within Thailand

Domestic orders within Thailand are typically delivered within 3–7 business days of dispatch, depending on the delivery location and courier used.

3. International Shipping

We ship merchandise worldwide. International delivery times vary by destination and are typically between 7–21 business days after dispatch, depending on the destination country, the shipping method selected at checkout, and local customs processing. These are estimates only and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, the size and weight of your order, and the shipping method selected. Any shipping promotions (such as free shipping over a certain order value) will be clearly indicated at checkout where applicable.

5. Customs, Duties and Import Taxes

For orders shipped outside Thailand, your order may be subject to import duties, customs fees, or local taxes imposed by your own country. These charges are the responsibility of the customer and are not included in our shipping costs or included in the price paid to us. We have no control over these charges and cannot predict their amount — please check with your local customs office if you are unsure. These charges, where applied, are non-refundable even if an order is returned.

6. Order Tracking

Where tracking is available for your shipping method, we will provide you with a tracking number and/or link once your order has been dispatched, so you can follow its progress.

7. Delayed, Lost or Missing Packages

While we take care to dispatch orders promptly and use reputable couriers, we are not responsible for delays caused by the shipping carrier, customs authorities, or circumstances outside our reasonable control (such as extreme weather, strikes, or other events beyond our control). If your order has not arrived within a reasonable time beyond our estimated delivery window, please contact us and we will do our best to help you track it down or resolve the issue with the carrier.

8. Incorrect or Incomplete Delivery Address

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders that are delayed, lost, or delivered incorrectly as a result of an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us immediately and we will try to correct it before dispatch, but we cannot guarantee this is always possible.

9. Damaged Items in Transit

If your order arrives damaged, please refer to our Returns and Refund Policy for how to report this and request a replacement or refund.

10. Contact Us

If you have any questions about shipping, or the status of an order, please contact us:

Revolution Gym
106/48 Hat, Soi Had Surin 8, Choeng Thale, Thalang District, Phuket 83110, Thailand
WhatsApp: +66 87 276 5024
Email: info@revolutionphuketgym.com

11. Governing Law

This Shipping Policy is governed by, and shall be construed in accordance with, the laws of the Kingdom of Thailand, consistent with our Terms and Conditions.